Executive / Senior Executive, Service Transformation - SMRT Corporation

Join SMRT Corporation as an Executive / Senior Executive in Service Transformation and play a pivotal role in driving operational excellence in Bali’s dynamic business landscape. This position is ideal for a strategic thinker passionate about enhancing service capabilities and customer experience. Based in Canggu, you'll have the opportunity to work with a diverse team and contribute to the growth of SMRT Corporation's service transformation initiatives.

In this role, you will be responsible for leading and coordinating service transformation projects, ensuring seamless integration of new technologies and processes. You'll work closely with cross-functional teams to identify areas for improvement, implement best practices, and drive continuous service enhancement. With a competitive salary ranging from Rp 25,000,000 to Rp 40,000,000 per month, this is a chance to make a significant impact in a thriving business environment.

📋 Tanggung Jawab Pekerjaan

• Lead and coordinate service transformation projects, ensuring alignment with business objectives.
• Analyze service processes and identify opportunities for improvement using tools like Lean Six Sigma and Agile methodologies.
• Collaborate with cross-functional teams to implement new technologies and processes, such as CRM systems and service automation tools.
• Develop and execute service improvement plans, focusing on enhancing customer experience and operational efficiency.
• Monitor and evaluate service performance metrics, providing insights and recommendations for continuous improvement.
• Foster a culture of innovation and continuous learning within the team.
• Ensure compliance with industry regulations and internal policies.
• Represent SMRT Corporation at industry events and conferences to share insights and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5-7 years of experience in service transformation, operations management, or a similar role.
• Proven track record of leading service improvement initiatives and driving operational excellence.
• Strong analytical and problem-solving skills, with experience using tools like Lean Six Sigma, Agile, and CRM systems.
• Excellent communication and interpersonal skills, with the ability to influence and lead cross-functional teams.
• Certifications in service management (e.g., ITIL, Lean Six Sigma) are a plus.
• Fluency in English and Bahasa Indonesia.
• Ability to travel as required for business purposes.

🛠️ Keahlian

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