Service Manager - Banking Operations

Rizal Commercial Banking Corporation · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25,000,000 - 40,000,000
Rizal Commercial Banking Corporation is seeking a skilled and experienced Service Manager to join our Banking Operations team in Canggu, Bali. As a Service Manager, you will be responsible for overseeing the day-to-day operations of our banking services, ensuring high levels of customer satisfaction and operational efficiency. This role offers a competitive salary and a dynamic work environment in one of Indonesia's most vibrant destinations.

📋 Tanggung Jawab Pekerjaan

Oversee the daily operations of banking services, ensuring smooth and efficient service delivery.,Manage and mentor a team of banking service representatives to ensure high levels of customer satisfaction and service quality.,Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions.,Develop and implement service improvement initiatives to enhance customer experience and operational efficiency.,Ensure compliance with regulatory requirements and internal policies.,Build and maintain strong relationships with internal and external stakeholders.,Provide leadership and guidance to the team, fostering a positive and productive work environment.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Banking, or a related field.,Minimum of 5 years of experience in banking operations or a similar role.,Proven experience in managing and leading a team of banking service representatives.,Strong knowledge of banking regulations and compliance requirements.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Proficiency in English, both written and spoken.

🛠️ Keahlian

Team management and leadershipCustomer service and relationship managementOperational efficiency and process improvementData analysis and performance monitoringRegulatory compliance and risk managementCommunication and negotiation skills
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